Privacy Policy

SAFERIDE AIRPORT TAXIS LIMITED is the data controller for the information described here. Contact: saferideairporttaxis@gmail.com.

• Your account details: email address, name or business name, and the business information you type into setup (industry, city, opening hours, forwarding number).
• Billing details: which plan you are on and your subscription status. Card numbers are handled by our payment provider and never reach our servers.
• Call records: the caller's phone number, the time and length of the call, the recorded audio, the written transcript, and a short summary we generate from it.
• Technical data: log entries and error reports needed to keep the service running.

To answer and summarise calls for your business, to show you those calls in your dashboard, to bill you, and to keep the service secure and working. We do not sell your data or your customers' data, and we do not use call recordings to train models for other companies.

Calls are recorded and transcribed so you can review them later. As the account owner you are responsible for telling callers that calls may be recorded where your local law requires it, and for only forwarding numbers you are allowed to use.

Recordings and transcripts are stored in our database and are visible only to signed-in owners of that business account.

We share the minimum needed with companies that help us run the service: our voice provider (for call audio and transcription), our payment provider (for billing), and our hosting provider (for storage). Each of them processes data on our instructions.

Data is stored on servers operated by our hosting provider. Call recordings, transcripts and account data are kept until you delete them or close your account, then removed within 30 days unless we must keep a record for legal or accounting reasons.

You can ask for a copy of your data, ask for corrections, or ask for deletion — for yourself and for callers whose details sit in your account. Email saferideairporttaxis@gmail.com from the address on your account and we will action the request within 30 days.

Access is restricted to signed-in owners, connections are encrypted in transit, and only the account owner can read their own calls. No method of transmission is perfectly secure, so we keep only what the service needs.

VocoDesk is a business tool and is not aimed at children under 16. We do not knowingly collect their data.

If we change this policy we will update the date at the top of this page. For changes that materially affect you we will email the address on your account.

Questions about privacy or a data request? Email us at saferideairporttaxis@gmail.com.