Refund Policy

• You can cancel anytime. Your plan keeps working until the end of the month you already paid for, then it stops.
• A payment for the month you are in is not refunded, because it covers service that has already started.
• Once you cancel you are never charged again. Nothing renews automatically after that.
• During the free trial you are never charged. If you do not pick a plan, the account simply goes quiet.

Cancel from Dashboard → Billing → Manage subscription in two clicks, or email us and we will do it for you. Cancellation takes effect at the end of the current billing period. We do not switch your receptionist off early, so you keep every minute you paid for.

Once cancelled, no further payment is taken. If you change your mind later, you can subscribe again from the same page.

Each payment buys a month of service that begins straight away: your number is live, calls are being answered, and your call history is being stored. For that reason a payment already taken is not refunded, in full or in part, if you cancel, downgrade or stop using the service before the month ends.

What you keep instead is access for the rest of that month, including every call your receptionist answers and every recording and transcript in your dashboard.

We will refund or credit the affected period if:

• You were charged twice for the same month, or charged after you had already cancelled.
• We could not answer your calls because of a fault on our side that lasted more than 24 hours inside that billing month.

Email saferideairporttaxis@gmail.com with the subject line "Refund request" and the email address on your account. We confirm by email as soon as it has been issued.

The trial includes 30 minutes of call time. No card is charged during the trial, and the trial does not turn into a paid plan by itself. You only start paying when you press Subscribe on the Billing page.

Approved refunds go back to the original payment method. Card refunds usually appear within 5–10 business days, depending on your bank.

Prices are shown in US dollars, pounds sterling or euros as displayed on the pricing page. The amount charged is the price shown at checkout. Any sales tax, VAT or GST that applies to your business is your own responsibility to report and pay; we do not add tax to your invoice.

Anything unclear about a charge, a cancellation or a refund? Email us at saferideairporttaxis@gmail.com.