Terms of Service

VocoDesk gives your business an AI receptionist that answers calls, captures caller details, flags urgent jobs, and shows you every call in a dashboard. Availability, included call minutes and price depend on the plan you choose, shown on the pricing page.

Keep your login details private and tell us quickly if you think someone else has used your account. You are responsible for activity carried out under it. Give us a working email address — that is where we send receipts, outage notices and policy updates.

You agree that:

• You only forward numbers you are entitled to use, and your business line's call-forwarding settings are yours to configure.
• You will not use VocoDesk for calls to people who did not contact you, for bulk or automated cold calling, or for any purpose that is unlawful in your country.
• You will not record or store caller data beyond what the service provides, and you will respect recording-disclosure rules where you operate.
• You will not try to break, reverse-engineer, overload or resell the service without our written permission.

Paid plans bill automatically each month in the currency shown at checkout, until you cancel. Cancel anytime from the Billing page; access continues to the end of the period already paid for. A payment for the month you are in is not refunded. Refunds follow our Refund Policy.

Taxes such as sales tax, VAT or GST are your responsibility to report and pay; we do not add tax to your invoice.

Each plan includes a monthly allowance of call minutes. If you reach it early, your receptionist keeps answering until the allowance is exhausted and we tell you in the dashboard so you can upgrade. Minutes do not roll over to the next month.

The receptionist is a tool, not a person. It can misunderstand a caller, give an answer you would not have given, or miss a detail. You stay responsible for what your business tells customers, for the accuracy of the greeting and FAQ text you supply, and for following up on the alerts it sends you. Use the "never promise" rules in Voice Studio to tell it what it must not commit to.

We aim to keep the service running around the clock, but it can be interrupted by maintenance, provider faults or events outside our control. We may change features, pricing or these terms; if a change materially affects you we will email the address on your account first.

We can suspend or close an account that breaks these terms, abuses the service, or has unpaid charges. You can close your account at any time; cancellation stops future charges as described above.

VocoDesk is provided "as is". To the extent the law allows, we are not liable for lost profits, lost customers or lost revenue, and our total liability to you is limited to the fees you paid us in the three months before the problem arose. Nothing here limits liability for fraud, death or personal injury caused by our negligence, or anything else that cannot lawfully be limited.

These terms are governed by the laws of England and Wales, and the courts of England and Wales handle any dispute, without stopping you from bringing a claim in your own country where consumer law allows it.

Questions about these terms? Email us at saferideairporttaxis@gmail.com.